Refund Policy

Refund requests for one-time credit packs are reviewed case by case within 7 days of purchase.

Used credits are generally non-refundable once a run has been delivered, unless a product failure prevented the user from receiving the purchased service.

If credits were purchased but not added because of a payment webhook or account-linking issue, contact support with the receipt so we can either add the credits or review a refund.

Users may cancel future subscription renewals at any time through the customer portal or support path when available.

Refund requests for subscription purchases or renewals are reviewed case by case within 7 days of purchase or renewal.

Cancellation stops future renewals but does not automatically refund the current billing period unless required by law or approved by support.

Refunds may be approved for duplicate purchases, verified technical failures that prevent service delivery, mistaken purchases reported quickly before credit use, or billing errors.

Refunds may be denied for dissatisfaction with third-party detector results, user misuse, violation of school or platform rules, used credits, abuse, fraud, or requests made after the review window.

Fraudulent activity, chargebacks, payment disputes, or abuse may lead to account suspension, credit reversal, or affiliate commission reversal.

Users should contact support before opening a payment dispute so we can investigate the issue quickly.

Email support@passlab.app with the account email, purchase date, plan or product purchased, and a short description of the issue.

We aim to respond to support and refund requests within 3 business days.