Refund Policy
This policy explains how refund requests are handled for one-time credit purchases and subscriptions.
One-time credit purchases
Refund requests for one-time credit packs are reviewed case by case within 7 days of purchase.
Used credits may be non-refundable unless a product failure prevented the user from receiving the purchased service.
Subscriptions
Users may cancel future subscription renewals at any time through the customer portal or support path when available.
Refund requests for subscription purchases or renewals are reviewed case by case within 7 days of purchase or renewal.
How to request a refund
Email support@passlab.app with the account email, purchase date, plan or product purchased, and a short description of the issue.
We aim to respond to support and refund requests within 3 business days.