Privacy Policy
This Privacy Policy explains how PassLab collects, uses, and protects information when users access our AI writing risk repair product.
Information we collect
We may collect account email, payment status, customer identifiers, usage data, submitted text, generated outputs, product logs, analytics events, and support messages.
We do not store full card details. Payments are handled by Creem or another payment provider if we later add one.
How we use information
We use information to provide humanization, detector-risk forecasts, meaning-preservation checks, account access, billing, abuse prevention, product quality improvement, and customer support.
Submitted text is processed to generate outputs and quality reports. If saved history is enabled, submitted text and outputs may be stored so users can return to previous work.
Third-party services
We may use hosting providers, AI model providers, payment providers, analytics providers, and email/support tools to operate the product.
Risk forecasts are independent estimates and are not official results from GPTZero, Turnitin, Originality.ai, Copyleaks, or other detector providers.
Retention and deletion
We retain account, billing, and usage records for as long as needed to provide the service, prevent abuse, comply with obligations, and resolve support issues.
Users may contact support@passlab.app to request account or data deletion. Some billing and fraud-prevention records may need to be retained where legally or operationally required.